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Training on Mobile Number Portability posts an 88% increase in business within the Baroda Zone.

The Task

To train the teams at low performing distributors on selling mobile number portability in the favor of the client.

The Solution

The client distribution team in Baroda sought to improve the numbers at some low performing distributors and roped in Centum Learning as a partner to launch an initiative in this regard.

Eight distributors were first identified as requiring training inputs. This was followed by a two month training schedule which saw the trainers visit as many as 10 distributors and retailers every day. Training was then imparted on

  • The mobile number porting process
  • Selling strategy
  • Merchandising strategy
  • Handling and solving customer queries

The training methods consisted of a combination of ILT and interactive role plays. The training phase ended with allotment of monthly sales targets.

The Result

In the last phase the performance of the participating distributors was monitored and as the numbers indicate, the performance was fabulous.The eight distributors which were a part of the intervention achieved an 88% growth over last month’s figures vis-à-vis a 43% growth achieved by non-participating distributors

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